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Deitch Services, LLC Privacy Policy

Effective Date: April 17, 2025 Last Updated: April 17, 2025

Deitch Services, LLC (\"Deitch Services,\" \"we,\" \"us,\" or \"our\") is a home maintenance company based in Montgomery County, Maryland. We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit deitchservices.com or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you submit a contact form or inquiry on our website, sign up for a subscription plan or service agreement, schedule an appointment or home assessment, or communicate with us via email, phone, or text. This may include your name, email address, phone number, home address, and details about your property or service needs.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address and general geographic location, browser type and operating system, pages visited and time spent on the site, and referring URLs. This information is collected using standard web analytics tools and cookies to help us understand how visitors use our site and improve our online presence.

Information From Third Parties

We do not purchase or acquire personal data from third-party data brokers. We may receive contact information when a client refers someone to us, in which case we use that information solely to respond to the referral.

2. How We Use Your Information

We use the information we collect to provide, schedule, and fulfill home maintenance and concierge services; communicate with you about appointments, service updates, and your account; send our monthly newsletter (\"The Home Digest\") to active subscribers; generate and maintain your personalized home dashboard and maintenance records; process payments and manage your subscription; improve our website, services, and client experience; and comply with applicable legal and regulatory requirements.

We will not use your information for purposes incompatible with those described above without your prior consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances.

Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, email platforms). These vendors are contractually obligated to protect your information and may only use it to perform services on our behalf.

Contractors and Tradespeople: In the course of coordinating home maintenance work, we may share relevant property information (such as your address and scope of work) with licensed contractors. We share only the minimum information necessary to perform the requested service.

Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Deitch Services, our clients, or others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify affected clients in advance of any such transfer.

4. Communications and Newsletter

If you are an active client, you may receive our monthly newsletter, \"The Home Digest,\" which includes property-specific updates, seasonal reminders, and general home care information. You may opt out of newsletter communications at any time by contacting us directly. Opting out of marketing communications will not affect transactional communications related to your active service agreement.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your service account, and comply with our legal obligations. Client property records and maintenance histories are retained for the duration of the service relationship and for a reasonable period afterward for warranty and reference purposes. When information is no longer needed, we securely delete or anonymize it.

6. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data. If you have reason to believe your information has been compromised, please contact us immediately.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information: access (request a copy of the information we hold about you), correction (request correction of inaccurate or incomplete information), deletion (request deletion of your personal information, subject to certain legal exceptions), and opt-out (opt out of marketing communications at any time). To exercise any of these rights, please contact us using the information in Section 10 below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from a minor, we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the \"Last Updated\" date at the top of this document. For material changes, we will notify active clients by email or through our newsletter. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Deitch Services, LLC Montgomery County, Maryland Website: deitchservices.com

Your home, handled.

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